How to handle problems arising during product transportation or use?

Q: How to handle problems arising during product transportation or use?

Answer Transportation Problems: Provide feedback within 72 hours of receiving the goods, along with supporting documents such as photos of damage. Free repair or replacement will be provided after verification; Usage Problems: Contact the after-sales team via hotline or WhatsApp for 24-hour technical support. On-site handling by engineers will be arranged for complex problems.

Question

Accepted Answer

Answer

Transportation Problems: Provide feedback within 72 hours of receiving the goods, along with supporting documents such as photos of damage. Free repair or replacement will be provided after verification;

Usage Problems: Contact the after-sales team via hotline or WhatsApp for 24-hour technical support. On-site handling by engineers will be arranged for complex problems.