Pre-Sales and Cooperation-Related FAQs

Answer The annual production capacity of FRJ Industries is strong and stable, which can fully meet the needs of large‑volume bulk orders from global customers. Our standardized modern workshop covers an area of 25,000 square meters, equipped with automated production lines, CNC processing equipment, laser cutting machines, robotic welding systems and complete quality inspection procedures. With mature production layout and lean management mode, our annual production capacity reaches 30,000 units. The daily output per shift includes 50 network cabinets, 30 console sets and 80 machined cabinets, forming a continuous and stable supply capacity.We have a professional production scheduling team, reasonable process arrangement and sufficient raw material inventory, which enable us to quickly respond to large‑batch orders and ensure delivery time. In terms of quality control, we implement strict incoming inspection, process inspection and finished product full inspection to ensure that each product meets customer standards even under mass production.Over the years, we have successfully undertaken and delivered many large‑scale projects, including 300 special‑shaped equipment protection cabinets, 120 data center network cabinets and other bulk orders, which have been highly recognized by customers. Whether it is standardized products or customized sheet metal products, we can provide stable production capacity, reliable quality and on‑time delivery service. Therefore, FRJ Industries is fully capable of undertaking large‑volume bulk orders and becoming a long‑term stable supplier for global partners.

Answer Yes, FRJ Industries warmly welcomes B-end customers, partners and importers to arrange on-site visits and factory inspections at any time. We fully support on-site tour of our production workshops, as we believe face-to-face understanding is the most reliable way for you to learn about our production strength, processing technology and quality management system.We provide a complete and professional visiting service covering our core production areas, including laser cutting zone, CNC bending zone, robotic welding zone, surface treatment zone, assembly zone and finished product inspection zone. During the visit, our dedicated staff will accompany you throughout the process, explain the whole production process in detail and answer your questions about technology, capacity and quality control.To ensure a smooth and efficient visit experience, we suggest you make an appointment 1–3 working days in advance through email, phone or WhatsApp. Our team will arrange a targeted itinerary and prepare corresponding reception and technical support in advance. We uphold an open and transparent business attitude and sincerely invite you to visit our factory for deeper cooperation.

Answer We are committed to providing efficient and professional response services for every customer’s demand. Once you submit your product requirements, our sales and technical team will complete full demand docking and detailed confirmation within 24 hours, covering product specifications, customization needs, structural design, material selection, order quantity, delivery schedule and other core details.Based on the clarified information, our professional design team will quickly formulate a targeted technical plan, provide complete 3D design drawings for your visual verification and confirmation, and issue a detailed, transparent and itemized quotation that includes materials, processing technology, labor, packaging and logistics costs.With clear, professional and comprehensive supporting documents, we help you carry out all-round project evaluation and efficient decision-making, greatly shortening the pre-cooperation cycle and providing a reliable guarantee for the smooth implementation of subsequent orders.

Answer We provide a variety of convenient and efficient channels for quotation consultation and cooperation initiation, ensuring you can quickly connect with our professional team to obtain targeted support for your project.You can reach us through the following reliable ways:Online Consultation: Fill in the detailed inquiry form on our official website with your industry, product requirements, order volume and application scenarios. Our service team will reply to you within 1 hour for initial demand communication.Real-Time Communication: For urgent consultation, contact us directly via WhatsApp or our 24-hour service hotline. Our sales and technical staff will answer your questions about quotation, customization and delivery in real time.Email Communication: Send your detailed demands, drawings or cooperation intentions to our official email through the website portal. We will review and give feedback to you within 2–8 hours.No matter which channel you choose, our team will respond efficiently, clarify your needs and provide professional quotations, design plans and cooperation proposals to promote smooth and stable cooperation.

Answer Our production fully complies with strict green and environmental protection standards.We adopt a low‑pollution, green production model: our spraying process uses eco‑friendly coatings with VOC emissions below 50g/L; electroplating wastewater is 100% recycled; we are equipped with professional wastewater treatment and waste gas purification systems.All processes strictly follow national GB environmental standards and have passed relevant environmental assessments.We also implement energy-saving equipment and optimized production procedures to reduce energy consumption and carbon emissions during manufacturing.To strengthen environmental protection throughout the company, we regularly carry out staff training on environmental awareness, waste classification, and safe operation of environmental protection equipment. We also set clear environmental management norms and incentive mechanisms to encourage all employees to participate in green production and energy conservation.For end customers with green procurement requirements, we can provide complete environmental test reports and relevant certification documents to support your green supply chain audit.

Answer We hold a full set of authoritative qualification certifications to ensure product quality and global market compliance, including ISO9001, CE, UL, RoHS, and TÜV.These certifications are regularly reviewed and updated to keep pace with the latest international standards and industry requirements.All products strictly comply with EU REACH Regulation and US FDA standards, making them widely applicable for high-standard scenarios such as medical treatment, food processing, and precision equipment.Our strict quality control system runs through the whole production process to guarantee stable performance and high reliability of every product.To support your project access and supplier audit, we can provide complete compliance documents and test reports for each batch of products, fully meeting the strict requirements of government projects, multinational enterprises, and international markets.We also offer professional technical support and certification consultation to help customers smoothly complete customs clearance and market access procedures worldwide.

Answer Regular Products (non-customized): The MOQ is 1 unit, supporting small-batch procurement to reduce your inventory pressure and capital occupation. You can flexibly place orders according to actual demand, without being restricted by large-order requirements.Customized Products: The MOQ is 5 units, as customized products require independent design, mold adjustment and process optimization, which involves certain upfront costs. We will try our best to adjust the MOQ according to your actual procurement volume and project needs.Delivery Arrangement: After the order is confirmed and the advance payment is received, we will arrange production immediately. For regular orders, the delivery cycle is 3-5 working days; for customized orders, the delivery cycle is 7-10 working days, ensuring on-time delivery without delaying your project progress.Emergency Support: If you have urgent order needs, we can prioritize production scheduling after communication, shorten the delivery cycle as much as possible, and fully cooperate with your project time node requirements.

Answer We provide professional and reliable sample development services to help you verify product structure, process performance and appearance effect before mass production. Under normal circumstances, our **sampling cycle is 7 working days**, which is about 50% faster than the traditional industry average. This efficient development rhythm can greatly shorten your product verification cycle, speed up project progress and help you seize market opportunities in a timely manner. Regarding the sampling fee, it will be calculated reasonably based on factors such as product structure complexity, material selection, processing technology and surface treatment requirements. The sampling fee is **negotiable**, and we will provide appropriate discounts, reductions or even partial refunds according to the scale, quantity and cooperation intention of your subsequent bulk orders. Specific policies can be further discussed through communication. In addition, for customers with urgent project schedules or tight delivery deadlines, we also provide **urgent sample priority processing services** to arrange production resources reasonably and ensure samples are delivered as scheduled. The exact sampling cycle and cost will be finally confirmed after detailed communication, technical evaluation and official quotation.

Answer For customized projects, we highly recommend providing complete technical drawings if available, including detailed dimensions, hole positions, material requirements, surface treatment specifications, assembly structure, and other technical parameters. This helps us ensure high accuracy and consistency during production and effectively shorten the confirmation cycle.If you do not have complete drawings at this stage, we also offer flexible and professional support. You can provide basic information such as product specifications, intended application scenarios, installation environment, core functional requirements (e.g., load-bearing capacity, protection level, equipment integration, structural strength), and even reference pictures or preliminary sketches.Our professional engineering team will evaluate your requirements in detail, communicate with you to confirm key parameters, and assist in completing the design, drawing optimization, and technical solution formulation to turn your ideas into feasible customized products.

Answer We fully support non-standard customization to meet your special requirements for structure, size, material, function, and application scenarios. Our professional engineering and production team can provide targeted solutions for various personalized projects.The whole customization process is clear, efficient and customer-friendly, including 4 standardized steps:a. Demand SubmissionYou can provide detailed design drawings, or inform us of the product category (such as network cabinet, console, machined cabinet, etc.), specifications, quantity, application environment and core functional requirements. Our team will quickly understand your project needs.b. Program ConfirmationWe will arrange a dedicated engineer to provide 1-on-1 professional consultation within 24 hours. The engineer will evaluate the technical feasibility, optimize the design plan, provide formal design drawings and accurate quotation, and confirm all details with you.c. Sample ConfirmationAfter the plan is approved, we will complete sample production within 7 working days for your size, process, structure and appearance verification. You can confirm the effect before mass production to ensure it fully meets expectations.d. Mass Production & DeliveryOnce the sample is confirmed and approved, we will arrange formal mass production strictly according to the confirmed standards, and complete the delivery on time according to the agreed production cycle.