Delivery and Logistics-Related FAQs
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Delivery and Logistics-Related FAQs

Do you support cross-border delivery? What delivery methods and packaging guarantees are available?

Answer We support cross-border delivery to more than 30 countries and regions around the world, and provide flexible international logistics solutions including DDP (Delivered Duty Paid) and FOB (Free On Board) to meet different customer needs.For packaging safety, we provide customized packaging according to different products and terminal scenarios, mainly using a composite protection scheme of PE film + wooden case + moisture-proof agent. For tropical regions, we add extra moisture-proof and mildew-proof layers; for cold regions, we add thermal insulation and anti-freezing layers. All packages have passed simulated ocean shipping vibration and drop tests to ensure zero damage during long-distance transportation.We also maintain stable cooperation with professional international logistics providers to ensure reasonable transportation costs and stable timeliness.In terms of customs clearance, we provide complete and standardized customs clearance documents to help customers efficiently complete declaration and delivery, ensuring smooth and on-time cross-border transportation.

How long is the order delivery lead time? Can urgent delivery be provided?

Answer a. Regular Products (non-customized): For standard non-customized products in our conventional product range, the normal mass production delivery lead time is 15 days after order confirmation, production scheduling, and material preparation are completed.b. Customized Products: For customized products designed according to customer-specific requirements, the mass production delivery lead time is 25 days. This period starts from the official launch of mass production after samples are confirmed and approved by both parties.c. Urgent Needs: To support customers with tight project schedules, we provide professional urgent order processing services by optimizing production scheduling and prioritizing key orders. We have successfully achieved 5-day urgent delivery for additional console orders in actual cooperation cases. The specific lead time for urgent orders will be evaluated comprehensively according to the order quantity, production process complexity, material availability and current production capacity.