Delivery and Logistics-Related FAQs
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Delivery and Logistics-Related FAQs

Do you support cross-border delivery? What delivery methods and packaging guarantees are available?

Answer We support cross-border delivery to more than 30 countries worldwide, providing two delivery methods: DDP (Delivered Duty Paid) and FOB (Free On Board): Packaging Guarantee: Customize packaging for different terminal scenarios, adopting a combination of PE film + wooden case + moisture-proof agent. Add moisture-proof layers for tropical regions and thermal insulation layers for cold regions. Simulated ocean shipping vibration tests ensure no damage during transportation; Customs Clearance Support: Provide complete customs clearance documents to ensure smooth cross-border delivery.

How long is the order delivery lead time? Can urgent delivery be provided?

Answer a. Regular Products (non-customized): Bulk delivery lead time is 15 days; b. Customized Products: Bulk delivery lead time is 25 days (starting from the launch of mass production after sample confirmation); c. Urgent Needs: Support urgent order processing. We have previously achieved 5-day urgent delivery of additional console orders. The specific urgent lead time needs to be evaluated based on order quantity and process complexity.