Q: How to handle problems arising during product transportation or use?

Answer Transportation Problems: Provide feedback within 72 hours of receiving the goods, along with supporting documents such as photos of damage. Free repair or replacement will be provided after verification; Usage Problems: Contact the after-sales team via hotline or WhatsApp for 24-hour technical support. On-site handling by engineers will be arranged for complex problems.

Q: What is the product after-sales service policy?

Answer Warranty Period: Provide a 1-year warranty and lifelong technical consultation; After-Sales Response: 48-hour after-sales response and 24-hour spare parts replacement service after problem confirmation; Additional Services: Free provision of product installation guidance videos (which can be forwarded to end customers) to assist in solving installation and commissioning problems.

Question 1

How to handle problems arising during product transportation or use?

Accepted Answer

Answer

Transportation Problems: Provide feedback within 72 hours of receiving the goods, along with supporting documents such as photos of damage. Free repair or replacement will be provided after verification;

Usage Problems: Contact the after-sales team via hotline or WhatsApp for 24-hour technical support. On-site handling by engineers will be arranged for complex problems.

Question 2

What is the product after-sales service policy?

Accepted Answer

Answer

Warranty Period: Provide a 1-year warranty and lifelong technical consultation;

After-Sales Response: 48-hour after-sales response and 24-hour spare parts replacement service after problem confirmation;

Additional Services: Free provision of product installation guidance videos (which can be forwarded to end customers) to assist in solving installation and commissioning problems.