FAQs
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Product and Process-Related FAQs
General Service-Related FAQs
Delivery and Logistics-Related FAQs
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What is the company's annual production capacity? Can it undertake large-volume bulk orders?

Answer The annual production capacity of FRJ Industries is strong and stable, which can fully meet the needs of large‑volume bulk orders from global customers. Our standardized modern workshop covers an area of 25,000 square meters, equipped with automated production lines, CNC processing equipment, laser cutting machines, robotic welding systems and complete quality inspection procedures. With mature production layout and lean management mode, our annual production capacity reaches 30,000 units. The daily output per shift includes 50 network cabinets, 30 console sets and 80 machined cabinets, forming a continuous and stable supply capacity.We have a professional production scheduling team, reasonable process arrangement and sufficient raw material inventory, which enable us to quickly respond to large‑batch orders and ensure delivery time. In terms of quality control, we implement strict incoming inspection, process inspection and finished product full inspection to ensure that each product meets customer standards even under mass production.Over the years, we have successfully undertaken and delivered many large‑scale projects, including 300 special‑shaped equipment protection cabinets, 120 data center network cabinets and other bulk orders, which have been highly recognized by customers. Whether it is standardized products or customized sheet metal products, we can provide stable production capacity, reliable quality and on‑time delivery service. Therefore, FRJ Industries is fully capable of undertaking large‑volume bulk orders and becoming a long‑term stable supplier for global partners.

Do you support on-site visits? Can I visit the production workshop?

Answer Yes, FRJ Industries warmly welcomes B-end customers, partners and importers to arrange on-site visits and factory inspections at any time. We fully support on-site tour of our production workshops, as we believe face-to-face understanding is the most reliable way for you to learn about our production strength, processing technology and quality management system.We provide a complete and professional visiting service covering our core production areas, including laser cutting zone, CNC bending zone, robotic welding zone, surface treatment zone, assembly zone and finished product inspection zone. During the visit, our dedicated staff will accompany you throughout the process, explain the whole production process in detail and answer your questions about technology, capacity and quality control.To ensure a smooth and efficient visit experience, we suggest you make an appointment 1–3 working days in advance through email, phone or WhatsApp. Our team will arrange a targeted itinerary and prepare corresponding reception and technical support in advance. We uphold an open and transparent business attitude and sincerely invite you to visit our factory for deeper cooperation.

How long will it take to receive the quotation and design plan after submitting the demand?

Answer We are committed to providing efficient and professional response services for every customer’s demand. Once you submit your product requirements, our sales and technical team will complete full demand docking and detailed confirmation within 24 hours, covering product specifications, customization needs, structural design, material selection, order quantity, delivery schedule and other core details.Based on the clarified information, our professional design team will quickly formulate a targeted technical plan, provide complete 3D design drawings for your visual verification and confirmation, and issue a detailed, transparent and itemized quotation that includes materials, processing technology, labor, packaging and logistics costs.With clear, professional and comprehensive supporting documents, we help you carry out all-round project evaluation and efficient decision-making, greatly shortening the pre-cooperation cycle and providing a reliable guarantee for the smooth implementation of subsequent orders.

How to consult for quotation or initiate cooperation? What contact methods are available?

Answer We provide a variety of convenient and efficient channels for quotation consultation and cooperation initiation, ensuring you can quickly connect with our professional team to obtain targeted support for your project.You can reach us through the following reliable ways:Online Consultation: Fill in the detailed inquiry form on our official website with your industry, product requirements, order volume and application scenarios. Our service team will reply to you within 1 hour for initial demand communication.Real-Time Communication: For urgent consultation, contact us directly via WhatsApp or our 24-hour service hotline. Our sales and technical staff will answer your questions about quotation, customization and delivery in real time.Email Communication: Send your detailed demands, drawings or cooperation intentions to our official email through the website portal. We will review and give feedback to you within 2–8 hours.No matter which channel you choose, our team will respond efficiently, clarify your needs and provide professional quotations, design plans and cooperation proposals to promote smooth and stable cooperation.

How to handle problems arising during product transportation or use?

Answer We have established a complete and customer-centric after-sales service system to properly solve all problems that may occur during product transportation, installation and daily use, so as to fully protect your rights and interests and ensure the stable operation of products.For any damage, deformation or logistics-related problems during transportation, you can provide feedback to our team within 72 hours after receiving the goods, and submit clear and complete supporting materials such as photos, videos or description documents of the faulty parts. After verification by our after-sales and quality control team, we will take full responsibility and provide you with free repair, brand-new replacement or supplementary delivery services to minimize your loss and impact.For abnormal functions, installation difficulties, operation problems or other failures encountered during product use, you can contact our professional after-sales team at any time through the service hotline or official WhatsApp. We provide 24-hour online technical support, remote troubleshooting and professional solutions. For complex structural or technical problems that cannot be solved remotely, we will immediately arrange experienced professional engineers to provide on-site inspection, maintenance and handling services to restore normal use as soon as possible.

What is the product after-sales service policy?

Answer We offer a complete and reliable after-sales service system to guarantee your long‑term usage experience and product stability.Warranty Service: We provide a 1‑year official warranty covering all quality‑related failures, together with lifetime free technical consultation for installation, operation, routine maintenance and troubleshooting.After-Sales Response: We guarantee a 48‑hour rapid response once you submit a problem. After fault confirmation, we will arrange 24‑hour urgent spare parts replacement to minimize downtime and ensure quick recovery.Value-Added Support: We provide free professional installation and operation guidance videos that can be directly shared with your end customers, effectively helping solve installation, wiring, commissioning and daily usage problems.Our professional after-sales team is committed to solving all your issues efficiently and ensuring stable and safe product operation.We also provide continuous technical updates and usage suggestions to help you better maintain equipment and extend service life.

Does the production process meet green environmental protection standards?

Answer Our production fully complies with strict green and environmental protection standards.We adopt a low‑pollution, green production model: our spraying process uses eco‑friendly coatings with VOC emissions below 50g/L; electroplating wastewater is 100% recycled; we are equipped with professional wastewater treatment and waste gas purification systems.All processes strictly follow national GB environmental standards and have passed relevant environmental assessments.We also implement energy-saving equipment and optimized production procedures to reduce energy consumption and carbon emissions during manufacturing.To strengthen environmental protection throughout the company, we regularly carry out staff training on environmental awareness, waste classification, and safe operation of environmental protection equipment. We also set clear environmental management norms and incentive mechanisms to encourage all employees to participate in green production and energy conservation.For end customers with green procurement requirements, we can provide complete environmental test reports and relevant certification documents to support your green supply chain audit.

What qualification certifications does the company have?

Answer We hold a full set of authoritative qualification certifications to ensure product quality and global market compliance, including ISO9001, CE, UL, RoHS, and TÜV.These certifications are regularly reviewed and updated to keep pace with the latest international standards and industry requirements.All products strictly comply with EU REACH Regulation and US FDA standards, making them widely applicable for high-standard scenarios such as medical treatment, food processing, and precision equipment.Our strict quality control system runs through the whole production process to guarantee stable performance and high reliability of every product.To support your project access and supplier audit, we can provide complete compliance documents and test reports for each batch of products, fully meeting the strict requirements of government projects, multinational enterprises, and international markets.We also offer professional technical support and certification consultation to help customers smoothly complete customs clearance and market access procedures worldwide.

Do you support cross-border delivery? What delivery methods and packaging guarantees are available?

Answer We support cross-border delivery to more than 30 countries and regions around the world, and provide flexible international logistics solutions including DDP (Delivered Duty Paid) and FOB (Free On Board) to meet different customer needs.For packaging safety, we provide customized packaging according to different products and terminal scenarios, mainly using a composite protection scheme of PE film + wooden case + moisture-proof agent. For tropical regions, we add extra moisture-proof and mildew-proof layers; for cold regions, we add thermal insulation and anti-freezing layers. All packages have passed simulated ocean shipping vibration and drop tests to ensure zero damage during long-distance transportation.We also maintain stable cooperation with professional international logistics providers to ensure reasonable transportation costs and stable timeliness.In terms of customs clearance, we provide complete and standardized customs clearance documents to help customers efficiently complete declaration and delivery, ensuring smooth and on-time cross-border transportation.

How long is the order delivery lead time? Can urgent delivery be provided?

Answer a. Regular Products (non-customized): For standard non-customized products in our conventional product range, the normal mass production delivery lead time is 15 days after order confirmation, production scheduling, and material preparation are completed.b. Customized Products: For customized products designed according to customer-specific requirements, the mass production delivery lead time is 25 days. This period starts from the official launch of mass production after samples are confirmed and approved by both parties.c. Urgent Needs: To support customers with tight project schedules, we provide professional urgent order processing services by optimizing production scheduling and prioritizing key orders. We have successfully achieved 5-day urgent delivery for additional console orders in actual cooperation cases. The specific lead time for urgent orders will be evaluated comprehensively according to the order quantity, production process complexity, material availability and current production capacity.

What is the Minimum Order Quantity (MOQ) for bulk orders?

Answer Regular Products (non-customized): The MOQ is 1 unit, supporting small-batch procurement to reduce your inventory pressure and capital occupation. You can flexibly place orders according to actual demand, without being restricted by large-order requirements.Customized Products: The MOQ is 5 units, as customized products require independent design, mold adjustment and process optimization, which involves certain upfront costs. We will try our best to adjust the MOQ according to your actual procurement volume and project needs.Delivery Arrangement: After the order is confirmed and the advance payment is received, we will arrange production immediately. For regular orders, the delivery cycle is 3-5 working days; for customized orders, the delivery cycle is 7-10 working days, ensuring on-time delivery without delaying your project progress.Emergency Support: If you have urgent order needs, we can prioritize production scheduling after communication, shorten the delivery cycle as much as possible, and fully cooperate with your project time node requirements.

Can you provide process standard documents during processing?

Answer Yes, we can. We attach great importance to the standardization and transparency of the processing process. We have systematically sorted out and standardized the core technical parameters of the entire sheet metal processing process, and presented them in a clear and intuitive tabular form for customers to quickly view, verify and check. The document comprehensively covers key information of each core link in sheet metal processing, including processing precision parameters (such as quantitative indicators like sheet cutting tolerance, bending angle deviation, and hole processing precision), welding process standards (covering welding methods, weld forming requirements, welding strength standards and non-destructive testing specifications), surface treatment parameters (involving core indicators such as coating thickness, adhesion and corrosion resistance of processes such as spraying, electroplating and passivation), as well as supporting contents such as incoming inspection standards, processing operation specifications for each process and final inspection standards for finished products, ensuring the completeness and practicality of the document.This process standard document can be provided at any time after order confirmation or during the processing process according to the actual needs of customers, without additional application. The document is mainly used to meet the strict verification needs of high-end customers, multinational enterprises and government projects for details of the processing process, helping customers fully grasp the technical standards of product processing and providing authoritative and traceable technical basis for customers to carry out quality control, supplier audit and project acceptance work. In addition, if customers have questions about the parameters in the document or need further interpretation, we will arrange professional technical personnel to provide one-on-one explanation services to ensure that customers can fully understand and reasonably use the process standard document.

What is the quality control process? How to ensure consistent quality of bulk products?

Answer We adopt a full-link, strict quality control system to ensure the stability and uniformity of bulk products, and the specific process is detailed as follows:First of all, we implement strict incoming material inspection. All raw materials entering the factory must go through a comprehensive inspection, including material composition, thickness, and surface flatness, to ensure that the raw materials meet the production standards and eliminate quality hazards from the source. This link is the foundation of product quality, and every batch of raw materials will be accompanied by a inspection report for traceability.Secondly, during the production process, we carry out real-time in-process inspection. For key processes such as laser cutting, bending, and welding, we arrange special inspectors to conduct random checks at any time, focusing on detecting the precision of cutting, the accuracy of bending angles, and the firmness of welding joints, to avoid unqualified semi-finished products entering the next process.In addition, after the semi-finished products are formed, we will conduct a comprehensive performance test, including load-bearing test, corrosion resistance test, and structural stability test, to ensure that the product performance meets the design requirements.Finally, before delivery, we will conduct a 100% full inspection of all finished products, and carry out simulated ocean shipping vibration tests for key products to ensure that the products can maintain good quality during transportation.At the same time, our production team all hold corresponding professional certificates, and the standardized production workshop strictly implements uniform operation standards, which effectively ensures the consistency of bulk product quality. We will also regularly optimize the quality control process according to the feedback of customers and the update of industry standards, to continuously improve the quality stability of products.

What processing technologies and surface treatment methods does the company support?

Answer Our company supports a complete set of mature metal processing technologies and diversified surface treatment methods to meet different product structure, appearance and application environment requirements.1. Core Processing TechnologiesLaser cutting: High precision, fast speed and smooth cutting edge, suitable for various sheet metal materials and complex shapes.CNC bending: High forming accuracy and good consistency, able to meet diverse structural bending requirements.Seamless welding: Combining argon arc welding and gas metal arc welding, with firm welding, good sealing and beautiful appearance, adapting to different product structure strength and appearance needs.2. Surface Treatment MethodsPowder coating: Supports RAL full-color customization, with anti-static, corrosion-resistant and wear-resistant properties.Electroplating: Including galvanizing and nickel plating, providing high rust resistance for metal parts.Brushed polishing: Effectively resists fingerprints and is easy to clean, with an elegant surface finish.Anodizing: Specially suitable for aluminum alloy materials, enhancing wear resistance and corrosion resistance.Hot-dip galvanizing: Super corrosion resistance, with an operating temperature range of -40℃~80℃, ideal for harsh environments.Passivation & phosphating: Improves surface anti-rust performance and coating adhesion.Sandblasting: Removes surface impurities and scale, improving the bonding force of subsequent surface treatments.All processes and surface treatments can be flexibly selected and matched according to actual product needs.